Shipping & Returns

Shipping & Returns

Holiday Shipping Deadlines


Last order date:

2pm Friday December 22nd - select Saturday delivery at checkout

Latest delivery:

Guaranteed Saturday December 23rd delivery

Gift Cards

Last order date:

Saturday December 24th

Latest delivery:

Saturday December 24th


Last order date:

Friday December 22nd

Latest delivery:

Friday December 22nd

Please Note

Orders placed after 3pm on Friday December 22nd - December 26th will ship on December 27th


insurance icon

All purchased items are fully insured when shipped from our headquarters to your shipping address.

tracking icon

Once your order is placed and dispatched, you will receive an email with your tracking number and a link.

Orders received Saturday and Sunday will ship the following business week.

US Delivery
Amount Carrier/Service
< $500 $10 FedEx Ground
$500 - $5,000 Free - Fedex Ground
> $5,000 Free Standard Overnight
Ground can be upgraded to Standard Overnight for $30
Standard Overnight can be upgraded to Priority for $30
$90 surcharge for Hawaii and Alaska
Puerto Rico & U.S. Territories
Amount Carrier/Service
< $500 $10 USPS Shipping
> $500 $90 Flat Fee
International Delivery

Please note that you will be responsible for any duties and taxes in your home country for the import of your purchase. These costs will be calculated and added to your subtotal at checkout. You will pay these upfront to streamline your import process.

* Please note, some items may not be able to ship overseas.

About Service/Cost
All Orders $90 Flat Fee

How quickly will my order be processed and shipped?

Orders are processed pending item availability and payment approval. Please allow up to two business days to process your order, and note that it may arrive in several shipments. Orders received Saturday and Sunday will ship the following business week. You will receive a separate email notification with unique tracking information for each shipment. During high volume periods, product availability is subject to change while your order is being processed. In that case, we will contact you promptly.

What if my order arrives damaged?

Customer satisfaction is our top priority at myGemma. While all orders are carefully and securely packaged, damage can occur in any shipping situation. If your order is not in good condition on arrival, please contact our customer service representatives at 646 569 3655 or email us at for assistance.


If I change my mind after placing an order, can I cancel it?

If we have not already shipped your items, we will attempt to cancel or modify your order to the best of our ability. If this is successful, we will then email you a confirmation.

If I do not like my item when it arrives, can I get a refund or exchange it?

If you received the item and changed your mind, you can return it for a refund or exchange. We allow up to 14 days from the delivery date and accept returns that are in their original and unused condition. If there are any signs of alteration or being worn/used, then it can no longer be accepted for return or exchange.

If you purchased an item with original factory tape, plastic protectors and stickers they must be intact and never removed in order for us to accept a return or exchange. Any original box and all paperwork must be intact and in the same condition.

Visit our Returns Portal to start your return. You will need your order number and email address used to place the order.

Final sale items are not eligible for return.

Return shipment costs

A label will be provided to you in the Returns Portal. This is an insured, FedEx shipping label.

  • Return Shipping & Handling Fee
  • $35 for items under $10,000
  • $50 for items over $10,000

International returns

Visit our Returns Portal to start your return. You will need your order number and email address used to place the order.

International customers are responsible for any taxes, duties & VAT charges associated with the return.

How long will my refund take?

We will do our best to process the refund in a timely manner. However, please allow 2 weeks for processing any refunds associated with either returns or exchanges.


We have made this easy with our online returns portal.

Simply login or create an account, using the same email address you used to place your order. Then the order you would like to return and follow the steps as prompted.