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Frequently Asked Questions

Signing Up

How do I sign up for the rewards program?

Signing up is easy!

Simply create an account and enter your name, email, and password. It's free to join and you will automatically be signed up to receive emails with insider access to sales, promotions, and all of our newest drops.

What are the advantages of becoming a rewards member?

Our rewards program is a tiered program that allows members to earn more perks the more they engage with us. Members receive rewards points for each purchase, that can then be redeemed towards the cost of future purchases.

You also earn points for sharing with friends or following us on social media. View the full list of perks on our rewards page.

Account

Where can I find all of my rewards account info?

The rewards page is your roadmap to all your points and perks. You can access all your info by visiting our rewards page.

Will I receive points for purchases I made prior to creating my rewards account?

You will only receive points for purchases made after creating your rewards account. Make sure to create an account before placing an order so you can receive points!

Does it cost anything to begin earning points?

Absolutely not! Sign up is 100% free, and it will never cost you anything to earn points.

Earning & Redeeming

How do I redeem my points?

Exchanging your points for great rewards couldn't be easier! Simply visit our Rewards page to view all of our great reward options and click the 'Redeem' button to redeem your chosen reward.

How do points convert to dollars?

1000 points = $50
2000 points = $100
4000 points = $200
6000 points = $300
8000 points = $400

What are the easy ways to earn points?

For starters- each member gets a reward just for joining our rewards program. Aside from earning points through purchases, you can also refer friends, follow us on instagram or like us on Facebook.

Program Limitations

Is there a limit to how many points I can earn?

Nope! That's the best part about being a rewards member! You will always have an opportunity to earn more points by shopping with us, engaging with our brand and community online.

Returns

I've earned points/VIP tier with my last purchase, but now I want to return it. What will happen to my reward?

If you use your rewards towards a purchase and later decide to return that item, your rewards will be credited back to your rewards account. For example, if you use $10 coupon towards a $100 purchase that you decide to return, the $90 balance will be refunded on your credit card and the $10 reward credit will be deposited back into your rewards account.

Reward Expiration

Do points ever expire?

Your points will expire after 2 years of inactivity. Inactivity includes not interacting with our program i.e., redeeming points, placing an order, etc.

VIP Program Questions

How is my VIP tier determined?

Your VIP tier is determined by the amount you spend.

To reach:
Bronze, you must buy or sell $0 - $25,000
Silver, you must spend $25,000 - $50,000
Gold, you must spend $50,000

Once you qualify, you will instantly move up and have access to that tier's perks. As you move up in the VIP Tiers, you will retain all benefits from your previous tier.

How do I know which Rewards tier I am currently a member of?

When you are signed into your rewards account, your home page will list all of the rewards tiers. Your current tier and perks will be highlighted with a box around it.

What is 'early sale access'?

You will receive select sale emails ahead of the general public so you get first dibs on all the best sale styles!

How will I know when I have reached a new tier?

When your total points cross a tier threshold you will receive an email welcoming you into the new tier.

Troubleshooting

Why didn't I earn points on my purchase?

Double-check you were signed into your rewards account and didn't accidentally check out as a guest. You must be logged in when making purchases to earn points. If you have done this in error, contact us at contact@mygemma.com to help apply your points to your account. You also won't receive points if you return your purchase or your purchase is canceled for any reason. Please note that any points you earn on a purchase you later return will be deducted from your point balance.

I should have earned points for a purchase/incentive but I didn't see my account balance change. Did I get credit?

Yes! You work hard to earn points and we want you to feel confident that all of your points are right where they should be . . . in your account! The first thing to note is that there may be a delay in our systems communicating and points could take anywhere from minutes to several hours to appear in your account. However, if you feel like you have earned points but they are not showing up in your account you can also troubleshoot it with these tricks:

  • Try to refresh your browser.
  • Try to log out and then back in to your account.
  • Check your 'Rewards history' in your Rewards account to see if the points were added without you realizing it. Your 'Rewards history' will show you the number of points earned, how and when they were earned, as well as any redemptions of points made on your account.

If you still feel like your points balance is not accurate you can contact our contact@mygemma.com team and they will look into the issue for you.

I received an error message when referring friends through the email referral box. What went wrong?

We are sorry to hear that. There are a couple of scenarios that could have triggered the error message.

The first possible scenario is that there was a mistype in one of the email addresses that you entered or you forgot to put commas between multiple emails to separate them.

To eliminate confusion over what occurred, we recommend that you go back and enter each email address one at a time, clicking 'send' after each one rather than uploading them all at once.

If you are still having problems using the email referrals we recommend using your unique referral link or sharing the referral through Facebook, Twitter, or Messenger to receive credit. Please contact our contact@mygemma.com if you need further assistance.

I've referred several friends but haven't received any points for it. Is there something else I need to do?

Thank you so much for sharing us with your friends! We really appreciate it.

Referred friends must be a first time customer in order for both of you to receive the referral rewards. In addition, the referral must be initiated through our rewards referral box on your personal rewards page or through the use of your unique referral link also found there.

Points will be added to your account as soon as your friend completes their first purchase on our website.

When this happens you will receive an email letting you know that one of your referrals made a purchase using your code and that a reward was added to your account. You can also check your ‘Rewards History’ to see a list of any points that you have received for referrals.

Checkout

How do I redeem my rewards at checkout?

To redeem your points in checkout, use the slider directly above your cart total to choose the amount you would like to apply, then click the "APPLY" button.

How do I redeem my rewards points?

Rewards points can be redeemed during the checkout process. Before checking out, ensure that you are signed in to your account.

Once you get to the checkout screen you will see your total available Rewards points in a slide bar on the top left of the page. To use your rewards, slide the points redemption bar to select the number of points you would like to redeem on the order you are placing, then continue with the check out process. To redeem all available Rewards slide the bar all the way to the right.

You must have a minimum balance of at least 1,000 each time you would like to make a redemption.