Selling FAQs

We answer your most frequently asked questions about selling luxury items online to myGemma.

Selling FAQs

We answer your most frequently asked questions about selling luxury items online to myGemma.

Who Is myGemma?

Founded in 2012, myGemma is your trusted source for luxury resale. We provide a fast, honest and high-end service for selling designer jewelry, bags and more.

myGemma is the modern and professional alternative to pawnbrokers, consignment websites and auction houses. We believe in the importance of sustainable fashion and recycling unworn or unwanted luxury goods.

Is Selling Online Really Safe?

Yes. We have created a streamlined, transparent and highly secure way to sell your luxury items online.

Honest Price Quotes: Prior to you sending your items in, we provide honest price quotes based on the information you submitted, so that:

  • Your items are insured for the correct amount
  • You have a clear understanding of what your items are worth prior to sending them in

Free, Fully Insured Shipping: After we have given you a price quote, we provide free, fully insured shipping for you to send your items in for a final price. It is incredibly rare that we experience any delays using the service, ensuring your items arrive safely and securely in a timely manner.

Our Offices: You will be notified once your items arrive at our office, where they will be opened on camera.

No Obligation Service: There is never any obligation to sell. Once you send your items in, if you do not accept our final offer, we simply return your items to you.

Leading International Luxury Buyer: We work with hundreds of customers a day from around the world looking to sell their luxury items.

Dedicated Client Manager: Every customer is paired with a dedicated client manager on hand to answer any questions at any stage of the selling process.

Sell Or Consign

How Does Consignment Work?

myGemma provides a fast, risk-free luxury consignment process complete with professional photography. Get up to 25% more when you sell via consignment.

We list items in a matter of days, on 25+ luxury marketplaces (including myGemma.com). Our consignment service is free of charge, with industry low return rates and payment will be made to you 35 days after your item sells.

And finally, we are typically also able to provide you with a buy-out option for immediate payment.

Find out more here

When/How Will I Get Paid?

Our entire selling process is designed to take as little as 24 hours, from price quote to payment.

Once your items have been assessed in person we will provide you with a final offer, if you agree to this we will issue payment the same day.

Payment options include:

  • Wire: available for payments $250+
  • Paypal: any amount
  • Check: any amount

If you do not accept our offer, we simply return your items to you.

How Do I Know That myGemma Is A Trustworthy Company?

myGemma has an A+ Better Business Bureau rating, excellent TrustPilot reviews and Google + reviews, as well as a physical office in New York City.

What If The Item I Send Is Deemed To Be Counterfeit?

If the item is deemed counterfeit by myGemma, in its sole discretion, you will be responsible for all shipping and insurance expenses if you wish the item to be returned to you. This is typically not more than $100. We will hold the item for 60 days before discarding it.

What Bags Can I Sell?

We buy designer bags and luxury bags from brands such as Prada, Louis Vuitton, Goyard, Chanel, Hermès and much more.

Please note that we do not accept handbags that have holes, tears, abrasions popped/missing stitches, discoloration or has been altered in any way, including but not limited to third party intervention or repainting.

What Jewelry Can I Sell?

We buy a wide range of diamond jewelry and designer jewelry, from brands such as Tiffany & Co., David Yurman, Van Cleef & Arpels, Cartier, Bvlgari and much more.

We do not buy:

  • Non GIA certified loose diamonds
  • GIA certified loose diamonds under 1ct
  • Lab grown diamonds
  • Rough diamonds
  • Brown diamonds
  • Black diamonds
  • Moissanite
  • Cubic Zirconia
  • Non-branded gemstone jewelry
  • Non-branded diamond jewelry under 1ct

How Much Is My Diamond Jewelry Worth?

This is the most asked question from our customers when selling their diamond jewelry. The value of a diamond is primarily determined by:

  • Carat Weight: The weight of the diamond
  • Color Grade: A wide ranging scale of colors affect prices
  • Clarity Grade: The clearer the diamond, the more expensive it is
  • Shape: Round diamonds are worth more money than fancy shapes such as Princess or Emerald cuts, for example
  • Cut Grade: How well your diamond reflects light and sparkles (round diamonds only)
  • Brand: Luxury brands such as Cartier, Bvlgari, Tiffany & Co. and more add value

To determine how much your diamond jewelry is worth we need to see the diamond and expertly determine all of these factors. Click the button below to get your bespoke price quote from our experts.

Get A Price Quote

Do You Buy Internationally?

Yes, we buy luxury items from countries all around the world!

Please note however, that while we strive to help all of our international clients, some items may not be suitable for importation due to the rising cost of tariffs

Do You Buy Loose Gemstones?

No.

Support Rep Mark

Mark

Support Rep Emre

Emre

Talk To A Real Person

Are you on the fence? Have a question? Need some advice?

We're always here to help. Send us a message.

Our Office

New York

270 Madison Ave, Suite 704
New York, NY 10016