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Shipping & Returns

Shipping & Returns

Shipping

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Insurance

All purchased items are fully insured when shipped from our headquarters to your shipping address.

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Tracking

Once your order is placed and dispatched, you will receive an email with your tracking number and a link.

Orders received Saturday and Sunday will ship the following business week.

US Delivery
Amount Carrier/Service
< $500 $10 USPS Shipping
$500 - $2,000 Free Via.Delivery to local Walgreens, or
$500 - $5,000 Free - Fedex Ground
> $5,000 Free Standard Overnight
Ground can be upgraded to Standard Overnight for $30
Standard Overnight can be upgraded to Priority for $30
Additional $25 for Saturday delivery
$90 surcharge for Hawaii and Alaska
International Delivery

Please note that you will be responsible for any duties and taxes in your home country on import of your purchase.

These costs are not factored into our sales price and will be charged to you by the carrier prior to delivery.

About Service/Cost
All Orders $90 Flat Fee

How quickly will my order be processed and shipped?

Orders are processed pending item availability and payment approval. Please allow up to three business days to process your order, and note that it may arrive in several shipments. Orders received Saturday and Sunday will ship the following business week. You will receive a separate email notification with unique tracking information for each shipment. During high volume periods, product availability is subject to change while your order is being processed. In that case, we will contact you promptly.

What if my order arrives damaged?

Customer satisfaction is our top priority at myGemma. While all orders are carefully and securely packaged, damage can occur in any shipping situation. If your order is not in good condition on arrival, please contact our customer service representatives at 646 569 3655 or email us at contact@mygemma.com for assistance.

Returns

If I change my mind after placing an order, can I cancel it?

If we have not already shipped your items, we will attempt to cancel or modify your order to the best of our ability. If this is successful, we will then email you a confirmation.

If I do not like my item when it arrives, can I get a refund or exchange it?

If you received the item and changed your mind, you can return it for a refund or exchange. We allow up to 14 days from the delivery date and accept returns that are in their original and unused condition. Any signs of alteration or being worn/used, it can no longer be accepted for return or exchange.

If you purchased an item with original factory tape, plastic protectors and stickers they must be intact and never removed in order for us to accept a return or exchange. Any original box and all paperwork must be intact and in the same condition.

You must email our customer service for a Return Merchandise Authorization Number (RMA #) as no returns will be accepted without authorization. RMA #'s are valid up to the end of the 14-day return period.

Return shipment costs

For return shipments, you have two options:

Self send: You can choose to handle the shipping yourself. We recommend that you send the item back via insured, traceable means such as FedEx or UPS. Otherwise, the risk of loss is yours. Please retain all shipping receipts for your records.

OR

myGemma Shipping: We can provide an overnight, insured FedEx shipping label for a return shipping and handling fee (within the contiguous US):

  • $35 for items under $10,000
  • $50 for items over $10,000

International returns

International customers are responsible for any taxes, duties & VAT charges associated with the return.

International customers are responsible for their own shipping and insurance.

How long will my refund take?

We will do our best to process the refund in a timely manner. However, please allow 2 weeks for processing any refunds associated with either returns or exchanges.