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Careers at myGemma

Watch Pendant

Further (Or Start) Your Career In Luxury Resale

myGemma is always on the look out for talented people in the luxury goods world. We are a a leading online, global buyer and re-seller of personal luxury goods, including jewelry, watches, handbags and sneakers. From our global offices in New York, the UK, Hong Kong and Tokyo, we buy items from all the top brands – Rolex, VC&A, Hermes, Cartier, Patek Philippe, Chanel, LV, Tiffany, Omega, Breitling, Nike, Air Jordan, Adidas, and many others.

myGemma is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.

Contact: careers@mygemma.com

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Current Open Positions:

 VIP Sales Manager

 Chief Commercial Officer

 Handbag Specialist Role

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VIP SALES MANAGER


Looking for a Sales Manager, who has the ability to work with high net worth clientele.


You will build rapport and further develop your client base.  Must know one or more elements of the
luxury sector: fine jewelry, handbags, watches and sneakers. The existing team hails from top-tier luxury brands and resale brands, including Hermes, Christie’s, Rolex, Omega, The RealReal, Louis Vuitton, Tourneau, GOAT and many others.

A day in the life of a VIP SALES Manager:
 Prospect from your network
 Further develop your network
 Set pricing expectations for purchases
 Build trust and transparency
 Meet with clients for in-person White Glove service 
 Organize buying and selling events with local partners

Your DNA:
 Able to hustle and reach quotas
 Proven track record of exceeding quota 
 Active in community and networking
 Must be a great communicator and be self-motivated 
 Extremely organized and able to work both independently and in a team environment
 The grass doesn’t grow under your Gucci loafers!

What myGemma provides:
 Competitive salary and uncapped commission 
 Up to 25% discount on myGemma products
 Matched 401k contribution up to 4%
 Low cost employee healthcare, dental and vision plans
 Flexible working/core hours
 Pre-tax benefits, such as transit pass (MetroCards)
 Employee referral bonus

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CHIEF COMMERCIAL OFFICER

myGemma’s Chief Commercial Officer develops and executes the company’s e-commerce conversion  strategy to achieve financial and brand objectives. The role will be responsible for day-to-day oversight  of all e-commerce activities. 

Functional Responsibilities: 

 Setting strategies for profitable e-commerce growth across digital business  • Optimizing site experience to drive digital KPIs: conversion, AOV & revenue. Create  seasonal financial goals/KPIs for the e-commerce business 

 Developing and managing cost and sales budgets 

 Defining and implementing e-commerce trading metrics and reports  

 Analyzing campaign metrics and taking necessary action to continually improve performance • Proactively identifying opportunities to drive incremental sales 

 Website development: owning and implementing the ecommerce development plan and  adding new functionality / Shopify apps, as required 

 e-commerce product listings, including photography and copy 

 e-commerce partnerships (new online channel partners, listing services, etc.) • Upcoming customer portal (development, new functionality, etc.) and loyalty program  (development and enhancement program, as required) 

 Collaborating with digital marketing team to build site traffic plans that deliver topline sales  targets 

 Identifying new areas of digital growth and provide expertise on current e-commerce  industry best practices 

 Customer experience and customer service: 

- Continually optimizing the user experience 

- Ensuring continued excellent customer service 

- Overseeing customer service for any e-commerce activities that impact operations and  fulfillment (chat, changes in shipping methods, volume projections for staff planning,  etc.) 

- Developing and monitoring SLAs to improve resolution times and customer satisfaction o Analyzing the root causes of issues and be proactive about finding solutions o Soliciting customer reviews 

 Recruiting, managing and motivating team members  

  

Qualifications

A strong candidate will have: 

 Bachelor's Degree 

 Previous experience of heading up an e-commerce team and a proven track record of driving  sustained and organic (cost effective & efficient) online growth. 

 Proven experience of implementing successful online strategies within the premium/luxury  market segment

 Strong awareness of global and local market trends and industry insights 

 Global e-commerce experience 

 Broad based business acumen 

 The leadership ability to inspire and motivate own team 

 Demonstrated consistent ability to drive financial results and goals 

 Strong interpersonal and influencing skills; excellent written and verbal communication  including presentation skills 

  

Reward:

Not only do we offer a competitive base salary and performance-based bonus scheme, but we offer the  following benefits also: 

 Up to 25% discount on myGemma products 

 Matched 401k contribution up to 4% 

 Low cost (subsidized) employee healthcare, dental and vision plans 

 Flexible working/core hours 

 Pre-tax benefits, such as transit pass (MetroCards) 

 Employee referral bonus 

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HANDBAG SPECIALIST ROLE


We are looking for a new addition to join our rapidly-growing Handbag Department. A strong candidate will have knowledge of luxury handbag brands, background in authentication and/or pricing, and prior experience working in a luxury resale environment.

Who you are:
 Strong investigative and research skills
 High attention to detail
 Thrives in a constantly evolving and fast paced environment
 Ability to seamlessly toggle between different projects and assist with all aspects of the department
 Strong interpersonal skills and the ability to mesh within a small team and liaise with multiple departments
 Proactive and Self-Motivated


What you’ll do:
 Extensive online research to aid in providing preliminary quotes to clients
 Assist with daily evaluations
 Inventory processing (QA, Data Entry, Pricing, Photo Prep)
 Fulfillment
 Assist in providing handbag-related content for social media
 Prepping for e-commerce photo shoots
 Logistical support for handbags events


What myGemma provides:
 On-the-job learning and training
 Competitive salary
 Up to 25% discount on myGemma products
 Matched 401k contribution up to 4%
 Low cost employee healthcare, dental, and vision plans
 Flexible working/core hours
 Pre-tax benefits, such as transit pass (MetroCards)
 Employee Referral Bonus