We answer your most frequently asked questions about selling luxury items online to myGemma.
We answer your most frequently asked questions about selling luxury items online to myGemma.
Founded in 2018, myGemma is your trusted source for luxury resale. We provide a fast, honest and high-end service for selling designer jewelry, watches, bags and more.
myGemma is the modern and professional alternative to pawnbrokers, consignment websites and auction houses. We believe in the importance of sustainable fashion and recycling unworn or unwanted luxury goods.
Yes. We have created a streamlined, transparent and highly secure way to sell your luxury items online.
Honest Price Quotes: Prior to you sending your items in, we provide honest price quotes based on the information you submitted, so that:
Free, Fully Insured Shipping: After we have given you a price quote, we provide free, fully insured shipping for you to send your items in for a final price. It is incredibly rare that we experience any delays using the service, ensuring your items arrive safely and securely in a timely manner.
Our Offices: You will be notified once your items arrive at our office, where they will be opened on camera.
No Obligation Service: There is never any obligation to sell. Once you send your items in, if you do not accept our final offer, we simply return your items to you.
Leading International Luxury Buyer: We work with hundreds of customers a day from around the world looking to sell their luxury items.
Dedicated Client Manager: Every customer is paired with a dedicated client manager on hand to answer any questions at any stage of the selling process.
Our entire selling process is designed to take as little as 24 hours, from price quote to payment.
If you send your items in for a final price: We will provide you with a final offer, if you agree to this we will wire you the money or send a check out the same day. If you choose a wire the money will go straight into your bank account and be available in 24 hours, often same day.
If you do not accept our offer, we simply return your items to you.
If you attend an appointment: You can take cash or a check away with you or opt for a wire transfer. Please note that all sellers with an offer under $400 will receive a check only.
myGemma has an A+ Better Business Bureau rating, excellent TrustPilot reviews and Google + reviews, as well as a physical office in New York City.
If the item is deemed counterfeit by myGemma, in its sole discretion, you will be responsible for all shipping and insurance expenses if you wish the item to be returned to you. This is typically not more than $100. We will hold the item for 60 days before discarding it.
We buy a wide range of luxury watches from brands such as Rolex, Patek Philippe, Omega, Breitiling, Hublot and more.
We buy designer bags and luxury bags from brands such as Prada, Louis Vuitton, Goyard, Chanel, Hermès and much more. We do not accept bags that are in poor condition.
We buy a wide range of diamond jewelry and designer jewelry, from brands such as Tiffany & Co., David Yurman, Van Cleef & Arpels, Cartier, Bvlgari and much more.
We do not buy:
No.
This is the most asked question from our customers when selling their diamond jewelry. The value of a diamond is primarily determined by:
To determine how much your diamond jewelry is worth we need to see the diamond and expertly determine all of these factors. Click the button below to get your bespoke price quote from our experts.
Yes. We will pay you an extremely competitive price for the gold/platinum and it will be included in our offer to you.
To confirm the grade of the diamond, we seldom need to, but we ALWAYS ask the permission of our clients to remove the diamond from the ring in special circumstances. We ALWAYS provide you with pricing scenarios prior to removal.
All diamonds will be returned to their settings by highly trained jewelers if we need to return your stone.
If you have a grading certificate or appraisal or even the original receipt from the jeweler, it may contain some pertinent information.
If you do not have any information on your diamond jewelry at all, call us on 646 758 0270 or email [email protected] to discuss your options.
535 5th Avenue, 11th Floor,
New York, New York
10017, USA