We answer your most frequently asked questions about buying and selling luxury items with myGemma.
We answer your most frequently asked questions about buying and selling luxury items with myGemma.
Founded in 2012 and based in NYC, myGemma is your trusted source for luxury resale. Shop, sell, consign or trade designer jewelry, bags and accessories.
Iconic Brands: Louis Vuitton, Cartier, Chanel, Tiffany & Co., Gucci, Van Cleef & Arpels and much more.
Affordable Luxury: Up to 80% off retail and affordable payment plans.
Expert Authentication: Our team of in-house experts authenticate each and every piece.
Sustainable: myGemma promotes a truly circular economy. Sell your unwanted luxury pieces and buy pre-owned.
We offer 3 convenient selling options:
1. Sell: Sell online directly to myGemma in as little as 24 hours, from price quote to payment. Fast, simple and secure.
2. Consign: Get up to 25% more when you sell via consignment
3. Trade In: For store credit and get up to 10% more when you join our Loyalty Program.
We pride ourselves on providing a simple, easy and safe service for selling your designer jewelry, bags, engagement rings and more.
myGemma is the modern and professional alternative to pawnbrokers and auction houses. We believe in the importance of sustainable fashion and recycling unworn or unwanted luxury goods.
Yes. We have created a streamlined, transparent and highly secure way to sell your luxury items online.
Honest Price Quotes: Prior to you sending your items in, we provide honest price quotes based on the information you submitted, so that:
Free, Fully Insured Shipping: After we have given you a price quote, we provide free, fully insured shipping for you to send your items in for a final price. It is incredibly rare that we experience any delays using the service, ensuring your items arrive safely and securely in a timely manner.
Our Offices: You will be notified once your items arrive at our office, where they will be opened on camera. We also offer in person appointments at our NYC office.
No Obligation Service: There is never any obligation to sell. Once you send your items in, if you do not accept our final offer, we simply return your items to you.
Leading International Luxury Buyer: We work with hundreds of customers a day from around the world looking to sell their luxury items.
Dedicated Client Manager: Every customer is paired with a dedicated client manager on hand to answer any questions at any stage of the selling process.
Best Reviews In The Industry: Don't just take our word for it. See what myGemma customers have to say about their experience.
myGemma has an A+ Better Business Bureau rating, excellent TrustPilot reviews and Google + reviews, as well as a physical office in New York City.
myGemma provides a fast, risk-free luxury consignment process complete with professional photography. Get up to 25% more when you sell via consignment.
We list items in a matter of days, on 25+ luxury marketplaces (including myGemma.com). Our consignment service is free of charge, with industry low return rates and payment will be made to you 35 days after your item sells.
And finally, we are typically also able to provide you with a buy-out option for immediate payment.
Our entire selling process is designed to take as little as 24 hours, from price quote to payment.
Once your items have been assessed in person we will provide you with a final offer, if you agree to this we will issue payment the same day.
Payment options include:
If you do not accept our offer, we simply return your items to you.
If the item is deemed counterfeit by myGemma, in its sole discretion, you will be responsible for all shipping and insurance expenses if you wish the item to be returned to you. This is typically not more than $100. We will hold the item for 60 days before discarding it.
We buy designer bags and luxury bags from brands such as Prada, Louis Vuitton, Goyard, Chanel, Hermès and much more.
Please note that we do not accept handbags that have holes, tears, abrasions popped/missing stitches, discoloration or has been altered in any way, including but not limited to third party intervention or repainting.
We buy a wide range of diamond jewelry and designer jewelry, from brands such as Tiffany & Co., David Yurman, Van Cleef & Arpels, Cartier, Bvlgari and much more.
We do not buy:
This is the most asked question from our customers when selling their diamond jewelry. The value of a diamond is primarily determined by:
To determine how much your diamond jewelry is worth we need to see the diamond and expertly determine all of these factors. Click the button below to get your bespoke price quote from our experts.
Yes, we buy luxury items from countries all around the world!
Please note however, that while we strive to help all of our international clients, some items may not be suitable for importation due to the rising cost of tariffs
No.
At myGemma, we follow the most stringent practices when evaluating and authenticating products.
Our team of luxury experts is made up of GIA-trained gemologists, fine jewelry and designer handbag specialists.
Every item is meticulously inspected by our team of luxury experts. We review all documentation and carry out a physical evaluation of each piece. We assess material, diamonds, metal composition and craftsmanship to check that everything meets brand standards.
We stand behind our authentication processes and guarantee the authenticity of every item.
270 Madison Ave, Suite 704
New York, NY 10016