Authentication at myGemma

Each product team runs their own authentication process. Each team has decades of experience in its respective category and follows the most stringent practices when evaluating and authenticating products.

Authentication at myGemma

Each product team runs their own authentication process. Each team has decades of experience in its respective category and follows the most stringent practices when evaluating and authenticating products.

1
Step 1

Initial Review

The initial review of an item being offered to us for purchase is via detailed photos of the item, the paperwork and box that come with it, prior to receipt. Many counterfeits are rejected at this step. Reasons for rejection at this initial stage can include, but are not limited to:

  • incorrect serial numbers
  • serial number not appropriate for that model
  • missing stamps
  • stitching not to brand standards
  • brand logo mis-sized

Furthermore, we warn sellers that if they send in a counterfeit item, they will be responsible for all costs of shipping (and duties).

2
Step 2

Physical Evaluation

Once an item comes in for review, it is physically evaluated and authenticated. Further reasons for rejection at this stage can include, but are not limited to:

  • material not to brand standards
  • diamonds not to brand standards
  • quality control (finish) not to brand standards
  • metal composition not to brand standards
auth-icon

The Bottom Line

We stand behind our authentication process and guarantee every item for its authenticity.

If a brand states that the item is not genuine, we will refund 100% of the purchase price.