Selling FAQs

    We answer your most frequently asked questions about selling luxury items online to myGemma.

    Selling FAQs

    We answer your most frequently asked questions about selling luxury items online to myGemma.

    Who Is myGemma?

    Founded in 2018, myGemma is your trusted source for luxury resale. We provide a fast, honest and high-end service for selling designer jewelry, watches, bags and more.

    With offices in the US and the UK, we have established ourselves as the modern and professional alternative to pawnbrokers, consignment websites and auction houses. We believe in the importance of sustainable fashion and recycling unworn or unwanted luxury goods.

    Is Selling Online Really Safe?

    Yes. We have created a streamlined, transparent and highly secure way to sell your luxury items online.

    Honest Price Quotes: Prior to you sending your items in, we provide honest price quotes based on the information you submitted, so that:

    • Your items are insured for the correct amount
    • You have a clear understanding of what your items are worth prior to sending them in

    Free, Fully Insured Shipping: After we have given you a price quote, we provide free, fully insured shipping for you to send your items in for a final price. It is incredibly rare that we experience any delays using the service, ensuring your items arrive safely and securely in a timely manner.

    Our Offices: You will be notified once your items arrive at our office, where they will be opened on camera.

    No Obligation Service: There is never any obligation to sell. Once you send your items in, if you do not accept our final offer, we simply return your items to you.

    Leading International Luxury Buyer: We work with hundreds of customers a day from around the world looking to sell their luxury items.

    Dedicated Client Manager: Every customer is paired with a dedicated client manager on hand to answer any questions at any stage of the selling process.

    Sell Your Items

    When/How Will I Get Paid?

    Our entire selling process is designed to take as little as 24 hours, from price quote to payment.

    If you send your items in for a final price: We will provide you with a final offer, if you agree to this we will wire you the money or send a check out the same day. If you choose a wire the money will go straight into your bank account and be available in 24 hours, often same day.

    If you do not accept our offer, we simply return your items to you.

    If you attend an appointment: You can take cash or a check away with you or opt for a wire transfer. Please note that all sellers with an offer under $400 will receive a check only.

    How Do I Know That myGemma Is A Trustworthy Company?

    myGemma has an A+ Better Business Bureau rating, excellent TrustPilot reviews and Google + reviews, as well as physical offices in New York and the UK.

    What If The Item I Send Is Deemed To Be Counterfeit?

    If the item is deemed counterfeit by myGemma, in its sole discretion, you will be responsible for all shipping and insurance expenses if you wish the item to be returned to you. This is typically not more than $100. We will hold the item for 60 days before discarding it.

    What Watches Can I Sell?

    We buy a wide range of luxury watches from brands such as Rolex, Patek Philippe, Omega, Breitiling, Hublot and more.

    What Bags Can I Sell?

    We buy designer bags and luxury bags from brands such as Prada, Louis Vuitton, Goyard, Chanel, Hermès and much more. We do not accept bags that are in poor condition.

    What Jewelry Can I Sell?

    We buy a wide range of diamond jewelry and designer jewelry, from brands such as Tiffany & Co., David Yurman, Van Cleef & Arpels, Cartier, Bvlgari and much more.

    We do not buy:

    • unbranded gemstone jewelry
    • unbranded engagement rings with a center stone of less than 0.5ct
    • rough diamonds
    • black diamonds
    • brown diamonds
    • cubic zirconia
    • lab-grown diamonds
    • loose gemstones

    Do You Buy Loose Gemstones?


    How Much Is My Diamond Jewelry Worth?

    This is the most asked question from our customers when selling their diamond jewelry. The value of a diamond is primarily determined by:

    • Carat Weight: The weight of the diamond
    • Color Grade: A wide ranging scale of colors affect prices
    • Clarity Grade: The clearer the diamond, the more expensive it is
    • Shape: Round diamonds are worth more money than fancy shapes such as Princess or Emerald cuts, for example
    • Cut Grade: How well your diamond reflects light and sparkles (round diamonds only)
    • Brand: Luxury brands such as Cartier, Bvlgari, Tiffany & Co. and more add value

    To determine how much your diamond jewelry is worth we need to see the diamond and expertly determine all of these factors. Click the button below to get your bespoke price quote from our experts.

    Get A Price Quote

    Do You Buy The Precious Metal The Diamond Is Set In?

    Yes. We will pay you an extremely competitive price for the gold/platinum and it will be included in our offer to you.

    Will You Take The Diamond Out Of My Ring?

    To confirm the grade of the diamond, we seldom need to, but we ALWAYS ask the permission of our clients to remove the diamond from the ring in special circumstances. We ALWAYS provide you with pricing scenarios prior to removal.

    All diamonds will be returned to their settings by highly trained jewelers if we need to return your stone.

    What If I Don’t Know What Type Of Diamond I Have?

    If you have a grading certificate or appraisal or even the original receipt from the jeweler, it may contain some pertinent information.

    If you do not have any information on your diamond jewelry at all, call us on 646 758 0270 or email [email protected] to discuss your options.







    Talk To A Real Person

    Are you on the fence? Have a question? Need some advice?

    We're always here to help. Send us a message.

    Our Offices

    New York

    535 5th Avenue, 11th Floor,
    New York, New York
    10017, USA


    28 Cavendish Square
    London, W1G ODB, UK