Orders received Saturday and Sunday will ship the following business week.
|< $500||$10 FedEx Ground|
|$500 - $2,000||Free Via.Delivery to local Walgreens, or|
|$500 - $5,000||Free - Fedex Ground|
|> $5,000||Free Standard Overnight|
|Ground can be upgraded to Standard Overnight for $30|
|Standard Overnight can be upgraded to Priority for $30|
Saturday Shipping $55 *Eligible on orders placed before 2pm EST on Friday.
If Saturday delivery is not selected, your order will ship Monday.
|$90 surcharge for Hawaii and Alaska|
|< $500||$10 USPS Shipping|
|> $500||$90 Flat Fee|
Please note that you will be responsible for any duties and taxes in your home country on import of your purchase.
These costs are not factored into our sales price and will be charged to you by the carrier prior to delivery.
|All Orders||$90 Flat Fee|
Orders are processed pending item availability and payment approval. Please allow up to three business days to process your order, and note that it may arrive in several shipments. Orders received Saturday and Sunday will ship the following business week. You will receive a separate email notification with unique tracking information for each shipment. During high volume periods, product availability is subject to change while your order is being processed. In that case, we will contact you promptly.
Customer satisfaction is our top priority at myGemma. While all orders are carefully and securely packaged, damage can occur in any shipping situation. If your order is not in good condition on arrival, please contact our customer service representatives at 646 569 3655 or email us at email@example.com for assistance.
If we have not already shipped your items, we will attempt to cancel or modify your order to the best of our ability. If this is successful, we will then email you a confirmation.
If you received the item and changed your mind, you can return it for a refund or exchange. We allow up to 14 days from the delivery date and accept returns that are in their original and unused condition. If there are any signs of alteration or being worn/used, then it can no longer be accepted for return or exchange.
If you purchased an item with original factory tape, plastic protectors and stickers they must be intact and never removed in order for us to accept a return or exchange. Any original box and all paperwork must be intact and in the same condition.
You must email our customer service team at firstname.lastname@example.org for a Return Merchandise Authorization Number (RMA #) as no returns will be accepted without authorization. RMA #'s are valid up to the end of the 14-day return period.
For return shipments, you have two options:
Self send: You can choose to handle the shipping yourself. We recommend that you send the item back via insured, traceable means such as FedEx or UPS. Otherwise, the risk of loss is yours. Please retain all shipping receipts for your records.
myGemma Shipping: We can provide an overnight, insured FedEx shipping label for a return shipping and handling fee (within the contiguous US):
International customers are responsible for any taxes, duties & VAT charges associated with the return.
International customers are responsible for their own shipping and insurance.
We will do our best to process the refund in a timely manner. However, please allow 2 weeks for processing any refunds associated with either returns or exchanges.